Terms of service

OVERVIEW
Welcome to RIFT HOUSE! The terms “we,” “us,” and “our” refer to RIFT HOUSE. RIFT HOUSE operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a personalized shopping experience (the “Services”). RIFT HOUSE is powered by Shopify technology, which allows us to provide the Services to you.

The terms and conditions below, along with any policies referenced herein, (these “Terms of Service” or “Terms”) describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

When you visit, interact with, or use our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you must not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage. To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information such as your email address and billing, payment, and shipping information. You represent and warrant that all information you provide on our stores is correct, current, and complete and that you have all necessary rights to provide this information. You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 — OUR PRODUCTS We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that product colors or appearance may be different from how they appear on your screen due to the type of device used to access the store and the settings and configurations of your device. We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as displayed or illustrated in our online stores. All descriptions of products are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region, or jurisdiction, on a case-by-case basis.

SECTION 2.1 — SALES OF SEALED PRODUCT AND RANDOM CONTENT

RIFT HOUSE sells sealed products (such as Booster Packs, Display Boxes, and Collection Boxes).

  • Random Content (Pulls): You acknowledge and agree that RIFT HOUSE is not responsible for the internal content (or pulls) of any sealed product (for example, the rarity or value of the cards obtained in boosters). The customer understands that purchasing sealed products involves an element of randomness (RNG - Random Number Generation), and that the price reflects the cost of the sealed product, not the potential value of its content.

  • Product Opening: We advise customers to film the opening of high-value sealed products after delivery. RIFT HOUSE will not accept claims for missing or damaged cards inside sealed products after they have been opened.

  • Factory Defects: Although rare, if a sealed product has a printing error or a factory packaging defect (such as crimping or damage not caused by shipping), the customer must contact us immediately. RIFT HOUSE is not responsible for factory defects; however, we will do our best to assist the customer in contacting the TCG manufacturer for resolution.

SECTION 2.2 — CONDITION AND STATE OF SINGLE CARDS

When we sell individual cards (Singles), the card's condition is essential and is reflected in its price.

  • Condition Grading: Cards sold are graded according to the following TCG industry standard conditions:

    • Near Mint (NM): Almost perfect, with only minimal imperfections.

    • Lightly Played (LP): Slight signs of use or whitening on the edges.

    • Moderately Played (MP): Obvious wear, scratches, or light creases.

    • Damaged (DMG): Severe damage (tears, water damage, etc.).

  • Grading Accuracy: We make every effort to grade cards with maximum accuracy. However, you acknowledge that condition grading is subjective. In case of dissatisfaction, returns are only allowed if the card's condition received is materially different from that listed in the product description, and within the time limit stipulated in our Refund Policy.

SECTION 3 — ORDERS When you place an order, you are making an offer to purchase. RIFT HOUSE reserves the right to accept or refuse your order for any reason, at its sole discretion. Your order will not be considered accepted until RIFT HOUSE confirms acceptance. We must receive and process payment before your order is accepted. Before submitting your order, review it carefully, as RIFT HOUSE may not be able to satisfy cancellation requests after the order is accepted. If we do not accept, make changes to, or cancel an order, we will attempt to send you a notification via the email, billing address, and/or phone number provided at the time the order was placed.

Your purchases are subject to return or exchange only in accordance with our Refund Policy [LINK]. You declare and warrant that the purchases you make are intended for personal or domestic use and not for commercial resale or export.

SECTION 3.1 — PRE-ORDERS

RIFT HOUSE accepts pre-orders for future TCG products. By placing a pre-order, you agree to the following:

  • Estimated Delivery Date: The shipping date provided for pre-order items is an estimate and is subject to change without prior notice. RIFT HOUSE is not responsible for delays caused by the manufacturer, distribution, or customs factors.

  • Payment: Full payment is processed at the time of purchase (on the pre-order date) to guarantee the allocation of your stock.

  • Cancellation: RIFT HOUSE reserves the right to impose a cancellation fee of 5% to 10% of the order value (or according to applicable law) if the customer requests cancellation of an already paid pre-order. This serves to cover transaction fees and administrative costs.

Your purchases are subject to return or exchange only in accordance with our Refund Policy [LINK]. You declare and warrant that the purchases you make are intended for personal or domestic use and not for commercial resale or export.

SECTION 4 — PRICING AND BILLING Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be indicated in your order confirmation email. Unless expressly stated otherwise, published prices do not include taxes, shipping, handling, or customs or import fees. Prices published on our online stores may differ from prices offered in physical stores or in online or other stores operated by third parties. Periodically, we may offer promotions on the Services, which may affect pricing and are governed by terms and conditions separate from these Terms. In case of conflict between the terms of a promotion and these Terms, the terms of the promotion will prevail. You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made on our stores. You agree to immediately update your account and other information, including email address, credit card numbers, and expiration dates, so that we can complete transactions and contact you as necessary. You represent and warrant that (i) the credit card information provided is true, correct, and complete, (ii) you have the necessary authorization to use that credit card to make the purchase, (iii) the charges incurred by you will be honored by your credit card company, and (iv) you will pay the charges incurred by you at the published prices, including amounts charged for shipping and handling and all applicable taxes, if any.

SECTION 5 — SHIPPING AND DELIVERY We are not responsible for delays in shipping and delivery. All delivery times are estimates only and do not constitute guarantees. We are not responsible for delays caused by carriers, customs processing, or events outside our control. When we transfer the products to the carrier, title and risk of loss are transferred to you.

SECTION 6 — INTELLECTUAL PROPERTY Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product ratings, video, and audio, as well as the design, selection, and arrangement thereof, are the property of RIFT HOUSE, its affiliates, or licensors and are protected by US and foreign patent, copyright, and other intellectual property laws. These Terms allow you to use the Services only for personal and non-commercial use. You may not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store, or transmit any material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or should be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of RIFT HOUSE, Shopify, or any third party. Unauthorized use of the Services may constitute a violation of federal and state intellectual property laws. RIFT HOUSE reserves all rights not expressly granted herein. The names, logos, product and service names, designs, and slogans of RIFT HOUSE are trademarks of RIFT HOUSE or its affiliates or licensors. You may not use these trademarks without the prior written permission of RIFT HOUSE. The name, logo, product and service names, designs, and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are trademarks of their respective owners.

SECTION 7 — OPTIONAL TOOLS You may be provided with access to customer tools offered by third parties as part of the Services, over which we do not perform any monitoring, control, or contribution. You acknowledge and agree that we provide access to these tools “as is” and “as available,” without any warranties, representations, or conditions of any kind and without any endorsement. We have no liability arising from or related to your use of optional third-party tools. Any use by you of optional tools offered through the website is performed entirely at your own risk, and you must ensure that you are aware of and approve the terms under which the tools are provided by the relevant third-party provider(s). In the future, we may also offer new features through the Services (including the launch of new tools and resources). These new features should also be considered part of the Services and are subject to these Terms of Service.

SECTION 8 — THIRD-PARTY LINKS The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any integrated third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these third-party materials or websites, you do so at your own risk. We are not liable for any damages or injuries related to your access to any third-party websites, or for your purchase or use of any products, services, resources, or content on any third-party websites. You must carefully review the policies and practices of third parties and ensure you understand them before engaging in any transaction. Claims, demands, doubts, or questions related to third-party products and services should be directed to the third party.

SECTION 9 — RELATIONSHIP WITH SHOPIFY [NOTE TO MERCHANT: This section accurately describes Shopify’s relationship with your store and should not be removed or modified.] RIFT HOUSE is powered by Shopify technology, which allows us to provide the Services to you. However, any sales and purchases you make on our Store are made directly to RIFT HOUSE. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and RIFT HOUSE, including any injuries, damages, or losses resulting from the products and services purchased. You hereby expressly release Shopify and its affiliates from any claims, damages, and liabilities resulting from or related to the purchases and transactions you make with RIFT HOUSE.

SECTION 10 — PRIVACY POLICY All personal information we collect through the Services is subject to our Privacy Policy, which you can view here [LINK], and certain personal information may be subject to Shopify’s Privacy Policy, which you can view here. By using the Services, you confirm that you have read these privacy policies. As the Services are hosted by Shopify, Shopify collects and processes personal information related to your access and use of the Services in order to provide and optimize the Services. Information you submit to the Services will be transmitted and shared with Shopify, as well as with third parties who may be located in countries different from your country of residence, to provide services to you. Review our privacy policy [LINK] for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 — FEEDBACK If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, and royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, optimize, improve, and promote the Services and to fulfill our obligations and exercise our rights under the Terms of Service. You further represent and warrant that: (i) you own or have all necessary rights to any Feedback; (ii) you have disclosed any compensation or incentives received in connection with the submission of the Feedback; and (iii) your Feedback will comply with these Terms. We have no obligation to (1) keep your Feedback confidential; (2) pay you compensation for the Feedback; or (3) respond to your Feedback. We may, but have no obligation to monitor, edit, or remove Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or that violates any party’s intellectual property or these Terms of Service. You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your Feedback will not contain defamatory or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you share and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS Occasionally, there may be information on or about the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, to change or update information, or to cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 — PROHIBITED USES You may access and use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, state, or local regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (e) to submit false or misleading information; (f) to intentionally send, receive, upload, download, use, or reuse any material that does not comply with these Terms; (g) to transmit or facilitate the sending of any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm RIFT HOUSE, Shopify, or users of the Services, or expose them to liability. Additionally, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

 

SECTION 14 — TERMINATION We may terminate this agreement or your access to the Services (or any part thereof) at our sole discretion, at any time, without notice, and you will remain liable for all amounts due up to and including the date of termination. The following sections will continue to apply after any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that, by their nature, survive termination.

SECTION 15 — DISCLAIMER OF WARRANTIES The information presented on or through the Services is made available solely for general informational purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on these materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents. EXCEPT AS EXPRESSLY STATED BY RIFT HOUSE, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABILITY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT, REPRESENT, OR GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE EXCLUSION OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 16 — LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL RIFT HOUSE, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

 

SECTION 17 — INDEMNIFICATION You agree to indemnify, defend, and hold harmless RIFT HOUSE, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys’ fees, made by any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access and use of the Services. We will send you notice of any indemnifiable claim, provided that failure to provide prompt notice will not constitute your waiver of your obligations, except in the event of material prejudice. We may control the defense and settlement of such claim at your expense, including the choice of counsel, but will not settle any claim requiring non-monetary obligations on your part without your consent (which shall not be unreasonably withheld). You will cooperate in the defense of the indemnified claims, including by providing relevant documentation.

SECTION 18 — SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 19 — WAIVER; ENTIRE AGREEMENT Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this website or in relation to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

SECTION 20 — ASSIGNMENT You may not delegate, transfer, or assign this Agreement or any of its rights or obligations under these Terms without our prior written consent, and any attempt to do so will be void and without effect. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or without notice to you.

SECTION 21 — GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where RIFT HOUSE is established. You and RIFT HOUSE consent to the venue and personal jurisdiction in these courts.

SECTION 22 — HEADINGS The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 23 — CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will send you notice of any material changes to these Terms in accordance with applicable law, and those changes will take effect on the date specified in the notice. Your continued use of or access to the Services after the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 24 — CONTACT INFORMATION Questions about the Terms of Service should be sent to darioagdoliveira@gmail.com. Our contact information is posted below: [ENTER BUSINESS NAME] darioagdoliveira@gmail.com [ENTER BUSINESS ADDRESS] [ENTER BUSINESS PHONE NUMBER] [ENTER BUSINESS REGISTRATION NUMBER] [ENTER TAX IDENTIFICATION NUMBER]

SECÇÃO 25 — INTELLECTUAL PROPERTY DISCLAIMER (NEW TCG SECTION)

RIFT HOUSE operates as an independent reseller of third-party trading card game (TCG) products and merchandise.

  • Third-Party Intellectual Property: You acknowledge that all game names, characters, images, logos, and trademarks related to TCGs (including, but not limited to, [INSERT MAIN TCG NAME(S), e.g., Pokémon, Magic the Gathering, Yu-Gi-Oh!, or the TCG you resell]) are the property of their respective owners and copyright holders. RIFT HOUSE is not affiliated with, endorsed by, or sponsored by any copyright owner, except where expressly stated.

  • Website Content: Any use of third-party images, logos, or game names on our website is done solely for the purpose of identifying and selling those specific products. Such uses do not imply any endorsement or affiliation.

  • RIFT HOUSE Brand: The RIFT HOUSE brand, logo, and official merchandise are the exclusive property of RIFT HOUSE.